Legal
Terms of sale
Last updated: 4 November 2026 · Draft for legal review
1. Seller
JSH FIVE STAR HOSPITALITY LTD, trading as JBake. T.I.C. & VAT No. 10398226W · Georgiou A’ 81, Potamos Germasogeias, 4047 Limassol, Cyprus · jbakecy@gmail.com · +357 97 988896 · [Food business registration no. (Limassol District Health Services)].
2. Products and prices
All cakes are handmade to order; appearance may vary slightly from photographs. Prices are in euro and include VAT [confirm VAT rate applicable to cakes in Cyprus with your accountant]. Delivery fees are shown before payment.
3. Ordering and contract
Your order is an offer to buy. The contract is formed when we confirm your order by e-mail after successful payment. We may decline an order (e.g. no capacity on that date), in which case we refund you in full.
4. Payment
Ready-to-order cakes are paid in full at checkout through our secure payment provider (card, Apple Pay, Google Pay). Bespoke commissions are not sold online: they are priced individually after a consultation and quotation, and require a deposit of at least 50% of the quoted price. The date is reserved only once the deposit is received; the balance is due before or at pickup/delivery.
5. Lead times, pickup and delivery
Minimum notice is shown on each product page (usually 24–48 h; bespoke commissions at least 7 days, agreed in the quotation); orders after 14:00 count from the next day. We are open daily 08:00–19:00. Pickup is at the atelier in the chosen hour. Delivery covers Limassol up to about 30 minutes’ drive from the atelier, in three zones shown at checkout: free under 3 km and for orders of €120 or more; otherwise the zone fee shown before payment applies. Delivery is within the chosen two-hour window to the address given; please ensure someone can receive and refrigerate the cake. If nobody is available, the cake will be returned to the atelier for collection. [confirm delivery rules]
6. Right of withdrawal
Under Cyprus consumer law implementing Directive 2011/83/EU, the 14-day right of withdrawal does not apply to goods that are made to the consumer’s specifications or that are liable to deteriorate rapidly (Art. 16(c) and (d)). Our cakes fall within these exceptions.
7. Changes and cancellations
As a courtesy, you may change or cancel free of charge up to 48 hours before the pickup/delivery date. After that we may retain up to 100% of the price, because ingredients are purchased and preparation has begun. [confirm policy]
8. Complaints and quality
If something is wrong with your cake, contact us on the same day with a photo. Where the cake is not as described, we will offer a replacement or refund. This does not affect your statutory rights.
9. Allergens
Allergen information is provided for each product per Regulation (EU) No 1169/2011. Our kitchen handles common allergens; we cannot guarantee the absence of traces. You are responsible for informing guests.
10. Disputes
These terms are governed by the laws of the Republic of Cyprus. Consumers may contact the Cyprus Consumer Protection Service or an approved ADR body. Mandatory consumer protections of your country of residence remain unaffected.